Network Disruption Update #6

September 25, 2019

Over the last few weeks we have made tremendous strides in remediating the damage to our network.  Progress has been steady, and I am pleased to report that we are now hitting key milestones that will enable us to resume normal operations soon. As you will see in the details listed below, our situation is improving rapidly.   

  • As of today, we have restored Internet service to the High School, Indian Crest and Indian Valley Middle Schools, Franconia Elementary School, and the District Office. 
    • We anticipate Internet service being restored to all remaining schools by the middle of next week. 
  • While we continue to clean and re-image all computers, the process of distributing restored machines is ongoing.   
    • As of today, computers are being distributed to staff members, and the distribution of devices to students should begin soon.  
  • Home Access Center (HAC) - HAC is now available for parents using their existing username and password.  Click here to access HACParents may use the “Forgot My User Name or Password” link for login assistance. 
  • Lunch Accounts – Cafeteria staff have been recording all student lunch purchases. Student lunch accounts in MySchoolBucks are secure but are currently not being updated when lunches are purchased.  Once cafeteria computers are back online, student lunch accounts with MySchoolBucks will be updated and a grace period will be available for parents to fund student accounts. 

Looking ahead, we will continue to restore other systems and instructional applications for students’ use.  I am grateful for your patience and assistance as we emerge from this difficult period in our District’s proud history.